Due to the nature of our business, we have a strict returns policy for our products. Claims must be made with-in 5 working days of receiving the product.
The Letter Box Shop will NOT accept any returns from any personalized items with your Number or Address if you change your mind, incorrectly list or spell your street number or address.
Should there be any damage through delivery, please contact The Letter Box Shop immediately with pictures of the damage and any packaging damage. Once claim is assessed and if found to be damaged or defective the product will be replaced or refunded.
Standard or stock items can be returned at the customer expense. Once the item has been returned the refund will be applied minus a $30 re-stocking fee.
Our letterboxes and plaques come with various finishes that can be easily scratched during installation especially on a building site and is recommended that care is used when handling and installing to avoid any surface scratches as The Letter Box Shop will NOT class this as defect for a return.