Terms & Conditions

Please read the following terms and conditions relating to your use of our website. By using our website, you agree to these Terms and Conditions of Use (“terms and conditions”). We reserve the right, at our sole discretion, to change, add or remove sections of these terms and conditions at any time. By using this website after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them.


We have made every effort to describe as accurately as possible the features of our products, however, you are encouraged to use the “Contact Us” form with any questions or queries you might have about the features or any other aspects of our products.

We have made every effort to display as accurately as possible the colours of our products and colour guides appearing on this website. However, as the actual colours you see will depend on your computer monitor, we cannot guarantee that your computer’s monitor will display these colours accurately.

Please refer to our Returns Policy for details of your rights and responsibilities in the event that you are delivered a product that is faulty or damaged.


Prices of products, delivery and other charges displayed on this website are current at the time of placement on the website (errors and omissions excepted). We reserve the right to change prices at any time without notice.

From time to time, special offers and price discounts will be made available to our customers and users of this website. Offers and discounts are available until the end of the quoted period or while stocks last, whichever may first occur. We reserve the right to withdraw any offer or discount at any time without notice.


You acknowledge that content within this website is protected by copyrights and proprietary rights under applicable laws. You may not modify, publish, transmit, distribute, participate in the transfer of sale of, create works of or in any way exploit or gain from the use of any of the content of this website in whole or in part. When content is downloaded to your computer, you do not obtain any ownership or interest in such content. Modification or use of the content in any form is strictly prohibited unless you receive our prior written consent.

Delivery / Authority to leave

By selecting Yes in the authority to leave section of the checkout page on the website (or if you selected this option over the telephone when ordering by phone), The Letter Box Shop will leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

The Letter Box Shop and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release The Letter Box Shop from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

If you do not give The Letter Box Shop Authority to Leave, you will have to be at your premises and sign for your order for the delivery to occur.

You may be liable for a re-delivery fee if you are not at the premises to accept delivery.